Sleeper is hiring a Customer Success Associate (Night Shift) to provide front-line support for our Sleeper Picks product. You'll be the voice of our users, resolving their issues and collecting their feedback on our sports-focused games platform. You'll join a team dedicated to creating a digital playground for sports fans.
What You'll Do
- Provide exceptional customer service across email, chat, and social media, demonstrating deep product and sports industry knowledge.
- Respond professionally and promptly to user complaints, requests, and inquiries, practicing effective conflict resolution and communication.
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews.
- Support interdepartmental needs for Operations and Fraud teams related to user interactions and our DFS product.
- Review player deposit and withdrawal transactions for potential fraud to ensure account integrity.
What We're Looking For
- 1+ years of experience in a direct Customer Support or Customer Success role.
- Excellent verbal and written communication skills to collaborate effectively across departments and with users.
- Ability to work weeknights and weekends as part of a varying shift schedule, covering 40 hours weekly over 5 days with 2 days off.
- Availability on holidays and major sports game days.
Team & Environment
You'll join a small, passionate Customer Success team that acts as the front-line to our users. Our culture is young and energetic, fueled by a passion for sports and innovation. We believe in quality over quantity and intentionally keep our team small to maximize individual impact.
Benefits & Compensation
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) plan
- Flexible working hours and remote work options
- Opportunities for career advancement
Work Mode
This is a fully remote position.
Sleeper provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.
