The Customer Success Associate at Flipdish will manage restaurant customers in the UK, ensuring they derive value from Flipdish products and grow their businesses. In this role, you'll collaborate closely with the Activations and Sales teams to drive onboarding, retention, and account growth within a dynamic, high-growth startup environment.
What You'll Do
- Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
- Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
- Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
- Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores
- Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
- Interpret and drive action for 'at-risk' customers
- Create partnerships with client base to ensure success in the position
What We're Looking For
- Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
- Proven track record in minimizing customer churn
- The ability to look at longer-term plans and set the direction for clients
- Results-focused, can-do-attitude, Naturally motivated and team player
- Comfortable in using data to make decisions
- Highly organised - ability to build pipelines and track current/future processes
- Confident and able to present to clients and internal stakeholders over video
- Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
- Have a background in Sales
- English fluency is mandatory
Nice to Have
- You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces
- You have an eye for detail and a highly analytical mindset
- Motivated by increasing revenue and the sales process lights a fire within you!
Technical Stack
Flipdish products (online ordering, kiosks, restaurant point of sale systems)
Benefits & Compensation
- Unparalleled opportunities for career growth
- We provide unparalleled opportunities for career growth
- We’re a company that values diversity, inclusion, and wellbeing as standard
- All permanent employees qualify for our share scheme because we share our success
- We certainly encourage flexibility where possible
- Beautiful offices in bustling cities like London, Dublin & Karachi
- Focus on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy
- We believe in balance, not burnout
Equity: All permanent employees qualify for our share scheme
Work Mode
Hybrid role with locations in London, Dublin, and Karachi. We certainly encourage flexibility where possible.
We want enthusiastic people from all backgrounds. We also understand neurodivergent candidates might need assistance and encourage them to reach out. We don’t discriminate and welcome applications regardless of background or identity.
