Rackspace is seeking a Customer Success Associate I to support our customers and help them achieve their goals with our services. You will be an integral part of our customer-focused team.

What You'll Do

Proactively engage with customers to understand their needs and ensure satisfaction
Monitor customer health metrics and identify opportunities for improvement
Collaborate with internal teams to resolve customer issues and escalations
Build strong, trusted relationships with a portfolio of customers
Drive product adoption and deliver value through regular check-ins and reviews

What We're Looking For

Proven ability to manage customer relationships and foster success
Excellent communication, presentation, and problem-solving skills
Strong organizational skills with the ability to manage multiple priorities
Customer-centric mindset with a passion for helping others succeed
Ability to work effectively both independently and as part of a team

Work Mode

This is a hybrid position. Candidates are welcome from Mexico City, Aguascalientes (Remote), Jalisco (Remote), Mexico City (Remote), Puebla (Remote), Nuevo Leon (Remote), and Queretaro (Remote).

Rackspace is an equal opportunity employer.