At Camunda, we are rewriting the rules of how modern businesses operate. As a Customer Success Architect for the DACH region, you will be the primary technical contact for our customers, guiding them to realize value from their first Camunda project through to scaled adoption. You will act as a trusted advisor, focusing on strategic technical enablement and long-term success.
What You'll Do
- Enable customers to realize value by guiding them along their journey with Camunda from first project to scaled adoption.
- Provide best practices during the initial setup phase and later evolution stages.
- Develop and drive the execution of technical roadmaps.
- Perform regular technical health checks.
- Provide an elevated support experience.
- Design enablement plans tailored to the needs of your accounts.
- Establish long-term relationships with key stakeholders within your accounts and act as the voice of your customer within the organization.
- Collaborate with the account team on the strategic development of your accounts to drive adoption and expansion.
- Contribute to internal projects that aim at improving our services and the overall customer experience.
What We're Looking For
- Ability and/or willingness to use our product.
- At least 3 years experience as a Customer Success Architect or a similar role.
- Experience in Enterprise Software Development.
- Hands-on experience with at least one high-level programming language (Java, C#, Python, etc.) and its enterprise software frameworks.
- Good understanding of state-of-the-art Solution Architectures as well as their associated paradigms.
- Understanding of DevOps topics, especially Kubernetes.
- A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
- Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences.
- Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels.
- Fluency in German and English.
- Willingness to spend time on-site with your accounts (depending on account assignments, up to 50% during certain periods).
Nice to Have
- Experience in enterprise automation, business process management, process orchestration, robotic process automation, or related fields.
- Relevant industry certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
Technical Stack
- Java
- C#
- Python
- Kubernetes
Team & Environment
You will be a member of a fast-growing global team within the larger Customer Success organization.
Benefits & Compensation
- Compensation in Germany: €89,300.00 to €133,900.00. Ranges for other countries are provided via our Total Rewards Calculator.
- Virtual Employee Stock Option Plan (VSOP).
- A remote by design culture.
- Flexible time off.
- A home office equipment budget and the choice of hardware (Mac, Windows, Linux).
- Global well-being program via Modern Health (therapy, coaching, meditations, digital wellness kits, learning content).
- Contribution towards fitness activities.
- Professional Growth Benefit: up to 1000 $/€/£ annually for self-driven learning.
Work Mode
This is a remote position for candidates based in the DACH region.
Everyone is welcome at Camunda. We strive to create an inclusive environment and are an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics.
