At Unily Careers, we’re looking for a Customer Success Account Manager to take ownership of our highest-value enterprise client relationships. In this role, you’ll act as a trusted advisor to drive adoption, retention, and growth, combining strategic influence with hands-on account management to deliver measurable impact.

What You'll Do

Build and nurture executive-level relationships with Tier One clients, acting as their strategic partner and advocate.
Proactively engage with clients to understand their goals and identify opportunities to upsell and cross-sell.
Develop and execute tailored account success plans that align Unily's capabilities with client business goals.
Lead executive business reviews, translating performance data into actionable recommendations.
Oversee onboarding, deployment, and adoption to ensure clients realise maximum value from the platform.
Coordinate and lead regular account review meetings to ensure client satisfaction and provide strategic guidance.
Monitor and analyse client usage data and feedback to identify trends and recommend improvements.
Anticipate and resolve client challenges, managing escalations with a proactive, solution-oriented approach.
Collaborate closely with Sales, Product, Implementation, Marketing, Finance, and Legal teams.
Stay ahead of industry and competitive trends to advise clients and inform strategy.
Maintain accurate account reporting, forecasts, and documentation.

What We're Looking For

5+ years in Customer Success or Account Management roles.
At least 1 year managing enterprise-level SaaS clients.
Proven track record in driving customer growth, retention, and satisfaction.
Strong commercial acumen with experience identifying and executing revenue opportunities.
Excellent relationship management, communication, and presentation skills—comfortable engaging with C-level stakeholders.
Good technical understanding of digital workplace solutions, integrations, and APIs.
Proficient in CRM platforms and Microsoft Office suite.
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
Willingness to travel as required.

Technical Stack

CRM platforms
Microsoft Office suite

Team & Environment

You will collaborate closely with Sales, Product, Implementation, Marketing, Finance, and Legal teams to deliver a seamless client experience.

Benefits & Compensation

Generous base salary
23 vacation days
1 annual volunteer day
1 day off for your birthday
Annual reimbursement of up to $1,500 towards approved wellness and health-related activities and products (APAC employees)
Optional employee contributions via salary sacrifice (before tax)
Superannuation Guarantee paid at the current ATO rate
Employee matching charity donation scheme
Options to lease an Electric Vehicle through salary sacrifice scheme