At Associated Materials, we are looking for a Customer Service & Support Representative to play a key role supporting our distribution center. This position focuses on customer success and driving branch sales growth within a collaborative, safety-conscious environment.
What You'll Do
- Deliver exceptional customer service by responding to customer needs via walk-in, phone, or email in a timely, accurate, and detailed manner.
- Develop and maintain a high level of product knowledge.
- Field and resolve customer issues and questions.
- Perform inside sales duties using consultative selling skills.
- Establish, develop, and service new customer accounts.
- Provide quotes to customers and process customer orders.
- Schedule product deliveries and communicate delivery details to customers.
- Order inventory for replenishment.
- Operate safely and maintain a safe work environment.
- Support the Supply Center Team in attaining overall business goals.
- Accurately enter orders.
- Follow and execute any additional direction from the Branch Manager to support organizational goals.
What We're Looking For
- Ability to thrive in a fast-paced, evolving environment while managing multiple priorities and making sound business decisions.
- Engagement in a customer-facing role with a focus on delivering excellent service and support.
- Composure under pressure and a strong focus on achieving results.
- Enthusiasm, self-motivation, and a positive team attitude.
- Strong organizational skills, effective time management, and attention to detail.
- Clear and professional communication across written, verbal, and listening channels.
- Ability to adapt quickly to new technologies and processes.
- Ability to meet role-specific physical and lifting requirements.
- Proficiency in Microsoft Excel, Office, and Outlook.
Nice to Have
- 2+ years of experience in a retail or wholesale environment with proven success in customer interactions.
- Familiarity with the building industry.
- A college degree.
Technical Stack
- Microsoft Excel, Microsoft Office, Microsoft Outlook
Team & Environment
You will support the Supply Center Team and report directly to the Branch Manager. Our culture is welcoming and supportive, driven by safety and core values. We are a dynamic, growth-driven organization where ideas and expertise are valued.
Work Mode
This is an onsite position with a consistent Monday-Friday schedule.
Associated Materials, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
