Associated Materials, LLC is hiring a Customer Service & Support Representative to be a primary point of contact for our customers. This role delivers high-quality service, manages orders, resolves issues, and supports business growth through proactive customer outreach.
What You'll Do
- Deliver a consistent, high-quality customer service experience.
- Respond to customer needs accurately, thoroughly, and in a timely manner.
- Develop and maintain a working knowledge of products, services, and delivery capabilities.
- Accurately enter customer orders and ensure proper documentation.
- Field and resolve customer questions, concerns, and issues professionally.
- Support customer engagement initiatives through outbound pool calls to accounts.
- Utilize consultative communication to identify customer needs and recommend appropriate products or solutions.
- Establish, develop, and maintain positive customer relationships.
- Operate in a safe manner and comply with all company safety policies and procedures.
- Support Supply Center goals related to customer service, safety, and operational excellence.
- Follow all company policies and procedures.
- Perform additional duties as assigned by the Branch Manager, including outbound pool account sales calls to generate new business.
What We're Looking For
- High School diploma or GED.
- 2-5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers.
- Strong customer service and interpersonal skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Organized and detail-oriented with effective time management skills.
- Professional, composed, and service-oriented under pressure.
- Clear written, verbal, and listening communication skills.
- Comfortable engaging customers by phone.
- Self-motivated with a positive attitude.
- Ability to learn and adapt to new technology and systems.
- Experience with Microsoft Excel, Office, and Outlook.
Nice to Have
- College degree.
- Experience with a CRM, preferably Salesforce.
- General knowledge of the building materials industry.
Technical Stack
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Salesforce (CRM)
Team & Environment
You will report directly to the Branch Manager and be part of a team focused on customer service excellence and operational goals.
Work Mode
This is an onsite position.
Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
