The Cigna Group is hiring a Customer Service Senior Representative for Cigna Healthcare. You will effectively handle inquiries from customers, clients, and providers received via phone and email in a real-time contact center environment. This role represents the company and involves resolving customer issues, interpreting policy provisions, and striving to meet call center metrics while providing excellent customer service.

What You'll Do

Handle requests received via inbound calls or emails concerning insurance claims and policies while using multiple computer applications.
Respond to inquiries from policyholders, providers, and others seeking information and assistance.
Address inquiries, grievances, complaints, or appeals that vary from routine to moderately complex.
Perform research to respond to inquiries and interpret policy provisions to determine the most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
Be available to attend 100% of training and the first 90 days of employment.
Resolve customer complaints through independent problem-solving skills and one-call resolution.
Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

What We're Looking For

High School diploma or equivalent
1+ years of customer service experience
A dedicated workspace with no distractions
Intermediate proficiency in Microsoft Outlook
Strong organization skills, written, and verbal communication skills
Ability to remain calm and helpful even when dealing with difficult situations
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice to Have

Call center experience

Technical Stack

Microsoft Outlook

Team & Environment

Part of the Cigna Global Health Benefits team in a contact center environment.

Benefits & Compensation

Compensation: $17.98 - $26 USD hourly
Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting day one
401(k) with company match
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year and paid holidays
Annual bonus plan eligibility

Work Mode

This is a fully remote position.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.