Responsibilities
- Handle incoming calls and address customer inquiries.
- Thrive in a fast-paced work environment.
- Schedule appointments for members with high data accuracy.
- Consistently demonstrate strong written and verbal communication skills.
- Identify and escalate issues to supervisors.
- Adapt to frequently changing customer guidelines.
- Inform clients by explaining procedures, answering questions, and providing information.
- Maintain and improve quality results by adhering to standards and guidelines.
Nice to Have
- At least one year of experience in an inbound or outbound call center or retail environment.
- Ability to type a minimum of 25 words per minute.
- Experience delivering exceptional customer service and meeting established quality requirements.
Benefits
- Opportunity to continue working from home in a post-pandemic workplace.
- Eligibility for Medical, Dental, and Vision insurance after 60 days of continuous employment.
- $15,000 Life Insurance policy paid by the company.
- 401K plan eligibility after one year of service with a company match of up to 4%.
- Paid Time Off: earn 10 days per year after a 90-day probationary period.
- $200 Monthly Incentive Bonus Plan.
- Weekly and monthly gift card drawings and contests for meeting goals.
- Career learning and development programs.
- Casual dress code.
Compensation
Not specified
Work Arrangement
Hybrid — Fort Lauderdale, Florida
Other
- This is a hybrid position. Work from home status is only granted if criteria are met, and upon completion of two weeks of in-office onboarding and training.
- It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or if work from home status is ever rescinded.
- Must be able to pass a background check.
- Breaks and lunches: adherence to scheduled breaks and lunches includes two 15-minute breaks and one 30-minute lunch.
- Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
