Modivcare is hiring a Customer Service Representative - Remote, VA

Are you enthusiastic about creating meaningful impacts in people's daily experiences? Do you thrive in a service-driven environment? This opportunity might be your perfect match! MUST LIVE IN VIRGINIA Required Start date: 1/6/26 We are seeking optimistic professionals to join our team as Customer Service Representatives (CSR). Your role involves being the primary contact for service inquiries, resolving member concerns while ensuring precise and efficient request processing. CSRs follow structured protocols and communication scripts to document interactions, maintaining consistency in scheduling, modifying, and canceling customer reservations. You'll engage with members daily, addressing transportation questions and supporting their journey toward positive health outcomes. ***WORK FROM HOME REQUIREMENTS*** - High Speed Internet of 25MBPS download and 5MBPS upload. Proof of speed test required. - Ability to directly hardwire to modem - Dedicated work area separated from living spaces, ensuring privacy for sensitive document review - 100% training attendance, on camera during first 30 days of employment In this role, you will... - Receive and document customer concerns with accurate, timely information - Ensure compliance with company procedures - Input precise trip data into company systems - Demonstrate commitment to high-quality work - Redirect unresolved customer grievances to appropriate departments - Efficiently multitask across multiple systems - Review and explain service and insurance details Ideal Candidates Have: - High School Diploma or GED - 0-2 years related experience - 6+ months contact center/customer service background - Strong organizational and communication skills - Typing speed of 35wpm or higher - Capacity to manage 100+ daily calls - Microsoft Office Suite proficiency - Ability to communicate clearly while simultaneously typing - Flexibility for overtime - Independent working capability with sound problem-solving skills Pay Rate - Starting at $14.00/hour. Positions remain open for minimum 5 days, maximum 45 days. We encourage prompt application submissions. We value team members and understand family benefit importance. Comprehensive benefits package includes: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance - Healthcare and Dependent Care Flexible Spending Accounts - Pre-Tax and Post-Tax Commuter Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts Equal Opportunity Employer. We consider all applicants without discrimination, respecting individual differences and protecting equal employment opportunities.