Rockefeller Philanthropy Advisors is hiring a Customer Service Representative (Remote - US) to join a dynamic team dedicated to delivering empathetic and solution-oriented service experiences. You’ll be the voice that connects customers to the support they need in a structured yet flexible environment.
What You'll Do
- Respond to incoming calls in a timely, courteous, and professional manner.
- Resolve customer issues efficiently by researching and delivering accurate information.
- Document call interactions clearly and precisely.
- Display empathy, patience, and professionalism throughout each customer interaction.
- Achieve quality and satisfaction targets consistently.
- Participate in paid training and ongoing coaching to stay aligned with service standards.
- Contribute positively to a team-oriented call center environment.
What We're Looking For
- At least 1 year of experience in a call center or customer service role.
- High school diploma or equivalent.
- Strong communication and interpersonal skills with the ability to remain calm under pressure.
- Familiarity with computer systems and ability to multitask across applications.
- Minimum typing speed of 25 WPM.
- Must be 18 years or older with stable employment history (1 year at one job preferred).
- Reliable high-speed internet (wired connection) with at least 10 Mbps download and 5 Mbps upload.
- Quiet and private workspace for remote work.
- Availability to work flexible shifts, including weekends.
- Must reside within commuting distance of El Paso, TX, for in-person interview and training.
Nice to Have
- Previous experience in healthcare support is a plus.
Benefits & Compensation
- Hourly pay of $14.00 with performance-based incentives.
- Paid onsite training.
- Comprehensive health, dental, and vision coverage (starting after 90 days).
- Short-term and long-term disability options.
- Life insurance and Flexible Spending Account (FSA).
- Employee Assistance Program for personal and professional support.
- DailyPay available for on-demand access to earned wages.
- 401(k) with employer match.
- Paid Time Off (PTO) and paid holidays.
- Tuition reimbursement for ongoing education.
- Wellness and employee engagement programs.
- Career growth potential — 90% of leadership started in this role.
Work Mode
This is a remote position for candidates in the United States. The role requires a quiet, private home workspace with a reliable wired internet connection.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
