Centria Autism is hiring a remote Customer Service Representative based in the Philippines. You will serve as a Tier 1 Customer Support Representative, handling customer interactions with professionalism and empathy while collaborating with internal teams to deliver seamless customer experiences.
What You'll Do
- Handle customer interactions across chat and email with professionalism and empathy.
- Log, track, and resolve customer cases efficiently using Salesforce and other internal tools.
- Navigate and utilize various support platforms and tools to assist customers effectively.
- Work closely with internal teams, providing clear updates to ensure seamless customer experiences.
What We're Looking For
- 3+ years of customer support, helpdesk, or related experience.
- Strong verbal and written communication skills.
- Ability to troubleshoot and problem solve effectively.
- Empathy and a customer-first mindset.
- Strong time management and multitasking skills.
- Familiarity with supporting educators and schools; or experience in tech support and education technology.
- Experience or ability to learn Salesforce OneCRM, Google Workspace, Slack, JIRA, and internal tools.
- Prior experience with remote customer support or working across multiple time zones.
- Experience working for a US based tech company.
- Written and verbal English fluency.
- Experience working US based hours (PHL night shift).
- Access to and willingness to use a personal computer or laptop (Mac or PC).
Nice to Have
- Associate or Bachelor’s degree in related field.
- Experience in EdTech, SaaS, or other fast paced tech environment.
- Familiarity with Clever, Google Classroom and other LMS integrations.
Technical Stack
- Salesforce OneCRM
- Google Workspace
- Slack Messaging
- JIRA
- Internal home-grown support tools
Team & Environment
You will be part of the Customer Experience Department at Centria Autism.
Work Mode
This is a fully remote position based in the Philippines.
Centria Autism is an equal opportunity employer.
