Oscar is seeking a Customer Service Representative to join our Member and Provider Services team. This is a full-time, volume-driven production role handling daily activities essential to running a health insurance company, including customer support and back-office tasks executed through standard operating procedures.

What You’ll Do

Develop a comprehensive understanding of Oscar's business model, including processes, procedures, and tools.
Work with members, brokers, providers, and vendors through multiple communication channels.
Manage an assigned caseload while meeting service, productivity, and quality expectations.
Build effective working relationships with all partners.
Support leadership by identifying and escalating issues through established pathways.
Monitor and track the status of all assigned work-in-progress issues.
Escalate and resolve issues promptly to ensure appropriate turnaround times.
Participate in process improvement projects.
Comply with all operational, regulatory, and compliance standards for member Personal Health Information (PHI).
Comply with all applicable laws and regulations.

What We’re Looking For

1+ years of experience in a high-volume or customer-focused setting.
1+ years of healthcare experience.
A high school diploma or GED.

Nice to Have

Strong quantitative or analytical problem-solving skills.
Bilingual proficiency in Spanish, including speaking, reading, and writing.
Experience with accurate data manipulation and entry.
Advanced capabilities in Google Suite or Microsoft Office.

Team & Environment

You will report directly to the Concierge Operations Manager.

Benefits & Compensation

Compensation: $19.00 per hour.
Medical, dental, and vision benefits.
11 paid holidays per year.
Paid sick time.
Paid parental leave.
401(k) plan participation.
Life and disability insurance.
Paid wellness time and reimbursements.
Monthly vacation accrual at a rate of 15 days per year.

Work Mode

This is a remote position. Candidates must reside in Arizona, Florida, Georgia, or Texas.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.