Oscar is looking for a Customer Service Representative to join a remote team handling volume-driven customer service and production-based activities. In this full-time role, you will manage customer interactions and back-office tasks following standard operating procedures for a modern health insurance company.
What You'll Do
- Develop a comprehensive understanding of the processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Comply with all applicable laws and regulations.
What We're Looking For
- 1+ years of experience in a high-volume or customer-focused setting.
- 1+ years of healthcare experience.
- High school diploma or GED.
Nice to Have
- Strong quantitative or analytical skills focused on identifying or solving problems.
- Bilingual in Spanish - with strong skills in speaking, reading, and writing.
- Experience manipulating and entering accurate data.
- Advanced Google Suite or Microsoft Office capabilities.
Team & Environment
You will report to the Concierge Operations Manager.
Benefits & Compensation
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Monthly vacation accrual at a rate of 15 days per year
The set rate for this role is $19.00 per hour.
Work Mode
This is a remote position open to candidates residing in Florida, Georgia, or Texas, United States.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.
