ZOLL Itamar is looking for a Customer Service Representative to deliver technical support and customer service for Itamar Medical products. You’ll join a team dedicated to making a difference in patients’ lives by ensuring clinicians and sales representatives can effectively use our medical technologies.
What You'll Do
- Provide customer service and technical support for all Itamar Medical products and services.
- Receive and respond to inbound phone calls and emails, troubleshooting and resolving inquiries promptly.
- Collaborate with a diverse team to investigate, assess, and resolve issues per established guidelines.
- Maintain accurate records and document all actions and customer discussions.
- Understand and educate customers on all Itamar Medical products and services.
- Retain customers through superior customer service and technical support.
What We're Looking For
- Two+ years of experience as a customer or technical support representative.
- Experience working remotely with a dedicated 'at-home workstation'.
- Proficiency with industry-standard applications: MS Office, Internet Explorer, Remote Support Tools, Windows, SQL.
- Excellent verbal and written communication skills.
- Strong analytical and reasoning skills for effective phone-based troubleshooting.
- Highly organized with exceptional attention to detail, ability to multi-task, and work under pressure.
- A quick learner able to understand a wide range of technical and non-technical topics.
- Ability to work independently while being an engaged member of a dynamic team.
- Patience and the ability to explain technical issues clearly to non-technical customers.
- Ability to work flexible hours between 7:00am and 8:00pm.
Nice to Have
- Bachelor's Degree.
- Salesforce experience.
Technical Stack
- MS Office
- Internet Explorer
- Remote Support Tools
- Windows
- SQL
- Salesforce
Team & Environment
You will be part of the Itamar Medical team, supporting customers, sales representatives, and clinicians. You’ll report to the Customer Service Manager within a culture that values innovation, self-motivation, and an entrepreneurial spirit.
Benefits & Compensation
- Hourly rate: $20.00 to $25.00 per hour.
Work Mode
This is a fully remote position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
