Responsibilities
- Address customer inquiries by developing creative solutions for diverse questions, issues, and concerns.
- Manage and carefully respond to all customer requests.
- Deliver outstanding customer service through attentive listening.
- Handle sensitive confidential customer information with discretion.
- Proactively resolve issues during the first call whenever possible.
- Communicate appropriately with customers.
- Calmly resolve and de-escalate any problems.
- Escalate interactions when necessary and suitable.
- Record all call-related information for auditing and reporting purposes.
- Provide feedback on call-related issues.
- Upsell products or services when required.
Requirements
- High School Diploma or equivalent.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type a minimum of 25 words per minute.
- Comfortable with desktop computer systems and general knowledge of Windows-based systems.
Nice to Have
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental.
- Resources for mental health and well-being, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
Work Arrangement
Remote (Country)
Other
Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.
