Every is hiring a Customer Service Representative (REMOTE)

Every is looking for a remote Customer Service Representative to provide critical phone and email support for sales and healthcare professionals. You'll manage order entry, status verification, and returns while following standardized procedures to ensure quality.

What You'll Do

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Answer incoming requests through a multichannel system including order entry, order status verification, and processing return orders.
• Maintain all record-keeping in accordance with Stryker specifications and follow standardized process to ensure 100% quality for all orders.
• Understand, interpret, and explain detailed information of processes and procedures.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives.
• Provide support beyond standard hours as needed if call volume and/or workload require additional time.

What We're Looking For

• At least 2 years of direct Customer Service or Call Center Experience.
• High School diploma or GED equivalent.
• Ability to work flexible hours as needed to support the business needs.

Nice to Have

• Associates or Bachelors Degree preferred.
• 1+ year of full-cycle order entry experience in a highly complex environment strongly preferred.
• ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI.

Technical Stack

• SAP
• GHX
• EDI
• Salesforce
• Genesys
• Power BI

Benefits & Compensation

• Compensation: $20.08 – $32.87 per hour plus bonus eligible + benefits
• Bonus eligible
• Benefits

Work Mode

This is a fully remote position.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.