Stryker Corporation is looking for a Customer Service Representative to be the customer-facing voice and develop creative solutions for customer issues. In this remote role, you will provide services relating to sales, sales promotions, installations, and communications.
What You'll Do
- Validate the ship to and replenishment locations of orders with sales and operations partners.
- Serve as the front line for data entry, responsible for all PO entry accuracy (Bill Only, Ship and Bills, GHX and other future EDI platforms).
- Check and validate accuracy of incoming surgery product usage cases.
- Provide phone support for inquiries from sales and healthcare professionals.
- Keep records of customer interactions and transactions.
- Provide proactive updates on order status to accelerate billing process.
- Support the Sales Department by providing answers to questions generated by telephone, e-mails and fax.
- Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process.
- Support Sales Reps in case of product usage pricing or discrepancies.
What We're Looking For
- High School Diploma or GED
- Two (2) years’ relevant work experience
Nice to Have
- Experience as an account representative
- Experience with Oracle
Benefits & Compensation
- Compensation: $20.08/hr – $32.87/hr
- Bonus eligible
- Comprehensive benefits
Work Mode
This is a fully remote position.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
