exciting AG is looking for a Customer Service Representative fluent in Polish to provide excellent support to our customers. You will be the main point of contact, resolving inquiries through multiple channels and collaborating with internal teams to ensure customer satisfaction.
What You'll Do
- Provide support for all customer inquiries via telephone and email to ensure customer satisfaction.
- Identify customer needs and provide accurate information about products, procedures, and services.
- Work with other departments to resolve complex customer requests according to their needs.
- Accurately document and monitor customer interactions and feedback to identify trends and areas for improvement.
What We're Looking For
- Fun on the phone and a strong customer and service orientation.
- Ability to work as a team player and individually.
- Flexibility, reliability, and commitment.
- Fluency in Polish.
- Strong written and spoken skills in English or German.
- Good computer skills.
Technical Stack
- Microsoft Office Suite
- Outlook
Benefits & Compensation
- Professional induction, as well as regular training and workshops.
- Long-term career and development opportunities in a flat hierarchy.
- Flexible working time models for an excellent work-life balance.
- Remote work.
- Private health insurance.
Work Mode
This is a remote position based in Serbia.
exciting AG is an equal opportunity employer.
