Hireframe is hiring a Customer Service Representative to provide expert support to small business owners using our software. You will join a team of 6 representatives, reporting to the VP of Customer Success and Customer Support Team Lead.
What You'll Do
- Communicate with customers via phone, email, and chat, with most requests via email
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
What We're Looking For
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years of experience in a customer-facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)
Technical Stack
- Slack
- CRM (Hubspot)
Team & Environment
You'll be part of a small and dynamic team of 20 people, working within a group of 6 representatives.
Benefits & Compensation
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
Work Mode
This is a fully remote position open to candidates based in the United States, Mexico, or the Philippines. Hireframe cultivates a supportive environment that fosters professional development and success.
Hireframe is an equal opportunity employer.
