BnBerry is hiring a Customer Service Representative to provide frontline support, addressing client inquiries and concerns to enhance satisfaction and support our mission of transforming the hospitality industry through innovative technology.
What You'll Do
- Respond to customer inquiries through various channels including phone, email, and chat.
- Assist clients with booking issues, inquiries about services, and other client concerns.
- Maintain a deep understanding of Bnberry's products and services to provide accurate information.
- Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
- Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
- Provide feedback and insights from clients to help improve products and services.
- Participate in training sessions to keep up to date with product offerings and customer service best practices.
What We're Looking For
- Previous experience in customer service support.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable using CRM software and other customer support tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong organizational skills and attention to detail.
- Possess a Bachelor’s degree in a relevant field of study.
- Willing to work rotational shifts, including 24/7 coverage.
- Proficiency in English.
Nice to Have
- Previous experience with a hotel or short term rental background.
- Proficiency in additional languages.
Technical Stack
- CRM software
- Customer support tools
Benefits & Compensation
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible working hours and remote work options.
- Collaborative and inclusive work environment.
Work Mode
This is a hybrid position.
BnBerry is an equal opportunity employer.
