Concentrix is hiring a Customer Service Representative (French-speaking) - Pet Retail - Remote

Concentrix is hiring a Customer Service Representative (French-speaking) to provide exceptional support for a pet retail client. In this remote role based in Portugal, you will meet performance goals and client expectations for operational excellence, focusing on quality, efficiency, and improving the customer journey. You'll be part of a global technology and services leader that powers the brands of the future, recognized for its workplace culture and commitment to internal career growth.

What You'll Do

• Assist clients via inbound calls and email by answering inquiries and attending to requests.
• Become a specialist in our client’s pet-related products and services.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information using the right methods and tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situations and acknowledge their needs.
• Go beyond the customer's service expectations to create memorable experiences.

What We're Looking For

• A high level of proficiency in French, both written and oral.
• Fluency in English (minimum B2 level).
• Excellent communication skills coupled with empathy, team spirit, and a customer-oriented mindset.
• Knowledge of the MS Office package.
• A positive and can-do attitude.

Nice to Have

• Previous experience in Customer Service is highly valued.
• Familiarity with pet-related topics is highly valued.

Technical Stack

• MS Office package.

Benefits & Compensation

• Full-time position with indefinite contracts (negotiable depending on experience and client needs).
• Competitive salary and performance bonus.
• Remote work within Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Fully paid training on the company and your assigned project.
• Career development programs.

Work Mode

This is a remote position based in Portugal (local-country work mode).

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment is based on business needs, job requirements, and professional qualifications.