U-Haul Co. of Massachusetts and Ohio, Inc. is hiring a Customer Service Representative

U-Haul Co. of Massachusetts and Ohio, Inc. is hiring a Customer Service Representative to be the face of our service. You will work as part of a supportive team to provide an exceptional customer experience. The role involves inspecting and maintaining equipment, assisting customers, and using technology to dispatch and return equipment, offering valuable on-the-job education.

What You'll Do

• Assist customers inside and outside a U-Haul center with our products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Perform other duties as assigned.

What We're Looking For

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Technical Stack

• Smartphone-based U-Scan technology.

Team & Environment

You will work as part of a supportive team, embodying our commitment to a healthy work environment and a culture of health and wellness.

Benefits & Compensation

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance & Prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance, MetLaw Legal program, and MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance, You Matter EAP, and LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.

Work Mode

This is an onsite position located at 41215 N Ridge Rd, Elyria, Ohio 44035 United States of America.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.