Scalesource is looking for a Customer Service Representative / Dispatcher to support the daily operations of a Residential Cleaning Franchise. In this role, you will be responsible for managing inbound customer inquiries, scheduling cleaning appointments, and supporting customer communication and retention efforts.
What You'll Do
- Answer inbound calls, website inquiries, and customer requests for cleaning services.
- Collect and record key client information and service needs.
- Convert incoming inquiries into scheduled cleaning appointments.
- Schedule new cleaning appointments and manage recurring services.
- Coordinate daily cleaning routes with available teams.
- Handle rescheduling requests and manage calendar changes.
- Maintain clear and professional communication with customers.
- Confirm appointments and send reminders to customers.
- Support customer retention through follow-ups and service feedback.
- Receive and document service issues or customer complaints.
- Provide initial support and reassurance to customers.
- Escalate service concerns to management when required.
- Maintain accurate customer records and appointment details in the CRM.
- Update service logs, notes, and customer communication records.
- Support general administrative tasks to keep operations organized.
What We're Looking For
- A minimum of 2 years of experience in customer service, client support, or service-based business environments.
- At least 2 years of experience coordinating appointments, service schedules, or operational calendars.
- At least 2 years of experience handling high volumes of inbound inquiries and follow-ups via phone, email, or messaging platforms.
- A minimum of 2 years of experience using CRM systems or scheduling tools to manage customer data and appointments.
- Minimum 2 years of experience managing multiple service requests, appointments, or client interactions simultaneously.
- Professional and quiet remote work setup (PC) with reliable high-speed internet.
- Strong Zoom presence and polished communication skills.
- Ability to balance client interactions with administrative responsibilities.
- Submission of an introductory video is required as part of the hiring process.
Technical Stack
- CRM systems
- Scheduling tools
Benefits & Compensation
- Monthly compensation of $1250 to $1500 USD.
Work Mode
This is a remote position open to candidates based in Cameroon.
Scalesource is an equal opportunity employer.
