Deckers Brands is looking for a Customer Service Representative fluent in Danish and English to join our team. In this remote role based in Spain, you will provide top-notch customer support through various channels, develop deep product knowledge, and act as a brand advocate to foster positive customer experiences. Our company is dedicated to improving lives through a commitment to sustainability, innovation, and social responsibility.
What You'll Do
- Provide customer support through phone, email, chat, and social media by addressing inquiries, resolving issues, and offering tailored solutions.
- Develop a deep understanding of the product range to accurately answer questions and assist customers effectively.
- Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
- Promote brand values and foster positive customer experiences through every interaction.
What We're Looking For
- Fluency in Danish with excellent written and verbal communication skills.
- Strong English language proficiency (written and spoken).
- A genuine passion for helping people and delivering exceptional customer service.
- The ability to understand and respond to customer needs with empathy and compassion.
- Strong attention to detail and the ability to manage multiple tasks efficiently.
- A proactive approach to problem-solving and a commitment to finding innovative solutions.
Benefits & Compensation
- Compensation: €9,279 gross per year.
- Ongoing training and development.
- Confidential counselling and resources for well-being support.
- Exclusive offers and rewards as perks & discounts.
- Discounted health insurance.
- LinkedIn learning and certifications for skill development.
- Referral bonus program.
Work Mode
This is a hybrid position based in Barcelona (La Sagrera), Spain.
