Airbus Americas, Inc. is hiring a Customer Service Representative (Contract) for Airbus Helicopters in Grand Prairie, Texas. You will be a critical link between our customers and our operations, interpreting order requirements, managing fulfillment, and building positive relationships. Your role ensures customer needs are met efficiently and within established company policies.
What You'll Do
- Receive customer orders via email, phone, and fax.
- Interpret orders on receipt and key entries accordingly.
- Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour programs.
- Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.
- Periodically analyze and monitor customer sales activity for trends and advise management accordingly.
- Assess and develop solutions to routine problems encountered daily.
- Participate in activities to enhance systems and business processes as assigned.
- Manage the ZSDTRP report daily.
- Record and log customer complaints.
- Prepare and distribute customer activity reports.
- Advise customers of priority and freight options as necessary to ensure on-time delivery.
- Counsel with customers and communicate with other functional areas for technical assistance as required.
- Provide customer order status as requested and coordinate with the warehouse and shipping when required.
- Build a positive rapport and relationship with every customer, constantly soliciting ways to improve support or increase sales.
What We're Looking For
- High school diploma or equivalent.
- Minimum three (3) years’ experience in logistics, technical, or customer support areas.
- Or minimum one (1) year experience working at Airbus in a position working with aviation parts.
- SAP experience.
- Microsoft Word, Office, and Excel experience.
- Requires ability to communicate effectively verbally and in written form.
Nice to Have
- An A&P License, which may be substituted for the 3 years’ experience requirement.
Technical Stack
- SAP
- Microsoft Word
- Microsoft Office
- Microsoft Excel
Team & Environment
From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency.
Benefits & Compensation
- Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path.
- Opportunity to participate in accelerated development programs and both national and international mobility.
Work Mode
This is an onsite position based in Grand Prairie, Texas.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
