Inventive Food Technology (IFF) is hiring a Customer Service Representative

Inventive Food Technology is hiring a Customer Service Representative to own the end-to-end Order to Cash process for our B2B customers at the country or regional level. You will be responsible for ensuring on-time order fulfillment and acting as a superuser with in-depth expertise for project management within this domain. This is an individual contributor career path focused on delivering excellence, not people management.

What You'll Do

• Manage all customer orders—domestic, export, and consignment—ensuring Sarbanes-Oxley Act compliance through order entry, confirmation, invoice issuance, and follow-up through good delivery.
• Process credit and debit notes related to sales orders or customer complaints.
• Coordinate customer complaints and service cases tied to sales orders.
• Respond to customer inquiries in a timely and accurate manner.
• Build strong partnerships with internal and external stakeholders.
• Drive continuous process improvement and manage KPIs for the Order to Cash cycle.
• Support internal and external audits as required.
• Act as a country or regional superuser for the CS team, providing deep expertise in SAP, international trade processes, or specific parts of the Order to Cash workflow.
• Coach and train CS teams to foster continuous improvement in process and service levels.

What We're Looking For

• A Bachelor’s degree or higher.
• 3+ years of experience in Customer Service or Supply Chain within a business-to-business environment.
• Knowledge of domestic and international trade.
• Expert knowledge of MS Office tools.
• Working knowledge of SAP and basic finance principles.
• Fluent business English communication skills and effective communication across all organizational levels.
• Project management, analytical, and quantitative skills.
• A highly collaborative, team-oriented approach with cross-cultural awareness.

Technical Stack

• SAP
• MS Office tools

Team & Environment

This is an individual contributor role with a career path focused on technical and process expertise, not people management.

Work Mode

This position operates in a local-country work mode.

We believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.