remote

Fortune Brands is hiring a Customer Service Representative

About the Role

At Fortune Brands, we're building something big and advancing exciting innovations. We're seeking a Customer Service Representative to join our team. In this role, you'll act as a Luxury Product Consultant, providing high-quality customer care to create positive experiences. You will manage inbound calls and emails regarding product questions, troubleshooting, and warranty support in a fast-paced environment.

What You'll Do

  • Provide high-quality customer care to create a positive experience for customers and consumers.
  • Manage inbound calls and emails from customers regarding product questions, troubleshooting needs, and warranty support.

What We're Looking For

  • A high desire to interact with and provide luxury service to customers.
  • A High School diploma or equivalent.
  • 2+ years of experience in a contact center or other fast-paced customer service environment.
  • Ability to meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow the department's Remote Work Policy.
  • Excellent professional communication skills, both verbal and written.
  • Proficient PC skills with emphasis on Microsoft Office suite including Outlook and Word, and experience with Microsoft Teams.
  • Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation.
  • Ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.

Nice to Have

  • An Associate’s or Bachelor's degree.
  • Prior ERP experience (e.g., SAP, Oracle).

Technical Stack

  • Microsoft Office suite (Outlook, Word)
  • Microsoft Teams

Team & Environment

You will join the Consumer Services department.

Benefits & Compensation

  • Robust health plans.
  • Market-leading 401(k) program with a company contribution.
  • Product discounts.
  • Flexible time off benefits.
  • Adoption benefits.
  • Numerous ERGs (Employee Resource Groups).
  • Salary range: $35,000 USD - $42,000 USD

Work Mode

This is a remote position.

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Required Skills
Microsoft OfficeMicrosoft OutlookMicrosoft WordMicrosoft TeamsCustomer ServiceCommunicationProblem SolvingTime ManagementData EntryAdministrative Support
Landing international contracts?

Invoice globally with an EU company

GloPay creates an Estonian partnership for you automatically. Your clients get proper invoices, you keep 95% of payments. Setup takes 5 minutes, works in 100+ currencies.

EU-registered company for compliance
Multi-currency invoicing & payments
Expense tracking & tax reports
Money in your bank in 1 business day
Start invoicing free
5% per invoice • No subscriptions
About company
Fortune Brands

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here Job Description: As the Luxury Sales Manager, you will represent and sell the luxury plumbing House of Rohl portfolio of products, building strong relationships with showroom partners, builders, architects, and the design community. You will lead territory growth efforts by developing new business opportunities and exceeding sales targets, while ensuring brand excellence across customer touchpoints.We value individuals who can Think Fast, making timely, informed decisions that deliver results and respond to evolving customer needs; Work It Together, partnering with internal teams and external stakeholders to solve challenges and grow the business; and Make the Hard Call, demonstrating accountability and clear judgment in pursuit of customer satisfaction and long-term brand success.Position location: This is a remote position ideally based out of the Chicago area, with territory coverage across Illinois and Wisconsin. The role requires overnight travel approximately 2–4 days per month. A company car, laptop, and mobile phone are provided to support your success in the field. What you will be doing:* Serve as the key representative for House of Rohl and assigned product lines, managing all sales responsibilities within your designated territory. * Develop and maintain strong relationships with authorized showroom personnel, management, and ownership to meet and exceed sales targets, display goals, and training initiatives. * Prospect and onboard new customers, including kitchen and bath dealers, plumbing wholesalers, builders, designers, and other trade professionals. * Engage with the specification community—architects, designers, builders, and hospitality clients—to promote and position House of Rohl products. * Act as a solution-oriented resource for resolving territory issues in collaboration with Customer Service, Technical Support, Sales Management, and Marketing teams. * Ensure House of Rohl brand standards are maintained across showroom displays and customer presentations. * Make strategic business development recommendations based on market insights and competitive analysis. * Consistently meet or exceed sales budget targets and annual performance goals. ​​​​​​​ Qualifications: Bachelor’s degree is strongly preferred.Minimum of 3 years of sales experience is required.Knowledge of Microsoft Office applications.Excellent interpersonal skills with the ability to communicate and maintain positive relationships.Ability to analyze market conditions and competition and develop strategic responses to opportunities.Ability to travel and work unsupervised.Must be flexible to work non-standard hours and maximize business opportunities as they arise.Must possess a valid driver’s license and current insurance.Ability to utilize required tools to install displays as needed. Additional Information: Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $55,000 USD - $88,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN Equal Employment Opportunity:FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations:FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.

Visit website
Job Details
Category other
Posted 2 months ago