Rockefeller Philanthropy Advisors is hiring a Customer Service Representative to join our high-impact, mission-driven team. In this role, you will be redefining customer support by providing white-glove assistance as the front line of communication, supporting users through their personal development journeys.
What You'll Do
- Deliver responsive, empathetic support across phone, email, chat, and Zoom to a high volume of clients.
- Troubleshoot issues and guide users through product usage, event logistics, and onboarding.
- Collaborate with internal teams to ensure seamless client handoffs and a cohesive user experience.
- Maintain detailed records using systems like Salesforce and Zendesk, while handling escalations professionally.
- Anticipate client needs and offer proactive solutions to enhance satisfaction and retention.
- Represent the brand with integrity and positive energy at all times.
- Participate in occasional evening or weekend work during live or virtual events.
- Travel up to 25% to support on-site events when needed.
What We're Looking For
- 2–5+ years of experience in customer support, client experience, hospitality, or high-touch service roles.
- Exceptional communication skills, both written and verbal, with a client-first mindset.
- Comfortable working across multiple systems including Salesforce, Slack, and Zoom.
- Quick thinker and solution-oriented under pressure; thrives in a fast-paced, high-performance environment.
- Displays emotional intelligence, resilience, and a passion for personal growth and development.
- Interest in learning personal development content is essential.
- Strong follow-through, accountability, and drive to exceed expectations.
Nice to Have
- Prior exposure to personal development content.
Technical Stack
- Salesforce
- Zendesk
- Slack
- Zoom
Benefits & Compensation
- Comprehensive health and wellness benefits for full-time employees.
- Participation in an Employee Stock Ownership Program (ESOP).
- Defined growth paths in sales, operations, coaching, or leadership.
- Opportunity to contribute to a mission-focused, socially conscious organization.
- Work with a dynamic team dedicated to changing lives.
- Travel opportunities for company events and trainings.
Work Mode
This position is based locally in California (USA).
Rockefeller Philanthropy Advisors is an equal opportunity employer.
