Hunt St is hiring a Customer Service Representative (004-0482) to serve as the main point of contact for our customers, ensuring a smooth and positive experience from initial inquiry through to resolution. You will play a key role in supporting our day-to-day operations.
What You'll Do
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Receive inbound calls to take sales orders and book filter changes.
- Process service requests, orders, and follow ups accurately.
- Coordinate with internal teams to ensure customer needs are addressed efficiently.
- Maintain and update customer records, schedules, and service information.
- Handle customer concerns with empathy and a solutions-focused approach.
- Support administrative tasks related to customer service and operations.
- Manage the plumbers' calendar to minimize driving time between jobs.
What We're Looking For
- Previous experience in a customer service or administrative support role.
- Exceptional spoken and written English, with confidence handling phone-based interactions.
- Ability to manage high call volumes and multiple tasks simultaneously.
- Strong verbal and written communication skills.
- High level of organization and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Customer-focused mindset with problem-solving abilities.
- Proficiency in email, phone systems, and basic office software.
- Willingness and ability to learn Sydney geography and service area planning.
- Ability to work independently while collaborating with a wider team.
Benefits & Compensation
- Compensation: up to 1,000 - 1,500 AUD per month.
Work Mode
This role is a global position based in the Philippines.
Hunt St is an equal opportunity employer.
