Sharecare is looking for a Customer Service Representative to join our team. In this remote role, you will handle inbound calls and emails from members and providers, delivering high-quality customer service and resolving inquiries efficiently. You will use a computerized system for tracking and gathering information while supporting our mission to make high-quality care more accessible.
What You'll Do
- Identify, evaluate, and prioritize caller needs, questions, and concerns.
- Formulate resolution plans and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis and provide recommended resolutions following standard protocol.
- Proactively educate members on program benefits, including making outbound calls to drive participation.
- Meet or exceed established call center metrics, attendance standards, and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust your communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
What We're Looking For
- High School Diploma.
- You must be bilingual.
- Great communication skills.
- Ability to multi-task effectively.
- General working knowledge of Microsoft Word & Outlook.
- Computer keyboard proficiency and internet navigation skills.
- Ability to work effectively with others in a team environment.
- Ability to thrive in a fast-growing, always-changing environment.
Nice to Have
- Prior experience in a customer service related field.
Work Mode
This is a fully remote position.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
