Scarpel Telecom is hiring a Customer Service & Operations Representative to support our healthcare platform. In this remote role, you’ll manage patient support, operational coordination, and pharmacy workflows to ensure a seamless patient experience. You’ll need to be precise, proactive, and comfortable in a fast-paced startup environment.

What You'll Do

Respond to patient inquiries via chat, email, and phone with clarity and professionalism.
Process, review, and track patient orders accurately within our EMR and CRM systems.
Coordinate with pharmacies and internal care teams to ensure timely medication fulfillment.
Verify patient information and medication instructions against provider notes.
Identify discrepancies, safety concerns, or unclear instructions and escalate appropriately.
Maintain precise documentation of all patient interactions and order activity.
Assist in improving operational workflows as the company scales.
Meet performance metrics for accuracy, response time, and volume handling.

What We're Looking For

STEM-related degree required. Strong preference for Nursing, Allied Health, Biology, Chemistry, Pharmacy, Engineering, or Applied Math.
Must pass a basic medical math assessment (mg, mg/mL, unit conversions).
3+ years of experience in customer service, healthcare operations, pharmacy coordination, or a similar field.
Excellent written and verbal English communication skills.
Strong analytical thinking and meticulous attention to detail.
Comfortable managing high-volume, high-accuracy workflows.
Tech-savvy; able to navigate tools like Slack, Google Workspace, CRM/EMR systems, and Dialpad.
Adaptable, self-directed, and comfortable in a startup environment.
Flexible schedule; weekend availability may be required.