The Oregon Youth Authority invites you to become a Customer Service Guide (Human Services Specialist 1), a vital role within the Oregon Eligibility Partnership. Your work will directly empower Oregonians to access life-changing services, fostering community equity and well-being from our Brookings Branch.

What You'll Do

Serve as the first point of contact for customers entering the office or connecting virtually through our portal and phone systems.
Contribute to a welcoming, trauma-informed environment for all families interacting with the department.
Assist Oregonians applying for medical, cash (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services.
Answer inquiries regarding case status and program details across in-person, phone, and online channels.
Provide information on accessing relevant community resources.
Collaborate within a team that rotates tasks to meet the dynamic needs of the office.

What We're Looking For

Two years of experience in interviewing for personal/technical information or substantial public contact, involving a high volume of paperwork and documentation.
A professional demeanor with a proven record of delivering quality customer service daily by phone, in writing, and in person.
Proficiency using computers, web browsers, databases, Microsoft programs, and general office equipment like phone systems and copiers.
Experience conveying complex rules and procedures to customers with diverse learning styles and backgrounds, interpreting non-verbal cues and confirming comprehension.
A collaborative approach, elevating all team member voices and building strong internal relationships.
Demonstrated accuracy and attention to detail in reviewing information, data entry, and determining appropriate follow-up actions.
A commitment to continued learning and contributing to an inclusive, anti-racist workplace, with experience assisting individuals from diverse personal and cultural backgrounds.

Technical Stack

Microsoft programs
Web browsers and databases
General office equipment (phone systems, copiers, scanners, fax)

Team & Environment

You will work within a team that collaboratively rotates tasks to support the business needs of the office.

Benefits & Compensation

Salary range of $3,429 - $4,622 per month (non-PERS qualifying). If PERS qualifying, the range reflects an additional 6.95%.
ODHS Employee Resource Group communities for shared learning.
Cost of Living Adjustments and annual salary increases.
Comprehensive benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.