The Oregon Department of Human Services is hiring a Customer Service Guide (Human Services Specialist 1) for our Eugene Branch. In this in-person role, you will be the first point of contact, assisting Oregonians applying for and accessing vital public assistance programs through a trauma-informed lens and working collaboratively within a team.

What You'll Do

Be the first face of contact for customers entering the physical office or contacting via online portal or phone.
Greet and assist Oregonians through a trauma-informed lens.
Work with Oregonians applying for programs such as medical, TANF, Domestic Violence services, SNAP, ERDC, and long-term care services.
Answer case status and other inquiries via in-person, phone, and online applicant portal.
Provide information on how to access community resources.
Work within a team that collaboratively rotates tasks to support the business needs of the office.

What We're Looking For

At least two years of experience either interviewing to obtain personal or technical information or substantial people contact.
Experience involving a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents).
College-level courses may be substituted for the experience on a year-for-year basis.
Customer Service: Demonstrated professional demeanor that delivers quality customer service daily by telephone, in writing or in person.
Computer Skills: Experience in usage and functionality of computers, web browsers, databases, and programs such as Microsoft along with other general office equipment.
Communication: Experience conveying technical concepts, including complex rules, regulations, and procedures, to customers with diverse learning styles.
Collaborative Team Member: Experience elevating all team member voices with inclusion. Experience building relationships with team members.
Accuracy and Attention to Detail: Experience reviewing and verifying information for the purpose of completing accurate data entry.
Diversity, Equity, and Inclusion: Demonstrated experience committing to continued learning and contributing to an inclusive and anti-racist workplace. Demonstrated experience assisting individuals with diverse experiences and cultural backgrounds.

Team & Environment

You will work within a team that collaboratively rotates tasks to support the business needs of the office. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity, encouraging applications from members of historically underrepresented groups.