Kentro seeks a Customer Service Engineer (System Administrator) to support the VA-ESOM contract, providing critical onsite and remote IT support to VA employees and contractors. In this role, you will be responsible for the installation, maintenance, troubleshooting of computer systems, and responding to IT support tickets.
What You'll Do
- Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT tickets, and perform diagnostic and repair activities on hardware and software.
- Aid in setting up and maintaining user accounts, interfacing with software applications, compiling reports, and responding to customer requests.
- Assist in maintaining Active Directory and other system accounts, support connectivity and client applications, and assist in configuring local and wide area network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Troubleshoot problems identified by customers and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks such as lifting equipment up to 50 pounds and moving through facility spaces to access and repair equipment.
What We're Looking For
- A Bachelor's degree in computer science, electronics engineering, or a related technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements outlined in the job description.
- US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
Nice to Have
- Experience conducting routine system administration tasks and logging data in system admin logs.
- Knowledge of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office
- Active Directory
- Windows environment
- ServiceNow
Benefits & Compensation
- Compensation: $28.37/hr – $32.69/hr
- Paid time off
- Healthcare and supplemental benefits
- 401k with employer match
- Discount perks and rewards
- Education reimbursement for certifications, degrees, or professional development
- Funds for team activities and events
- Commitment to professional development and networking
Work Mode
This is an onsite position located at the Denver Regional Benefit Office.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
