Hunt St is looking for a proactive and customer-focused Customer Service / Ecommerce Support Assistant to be the first point of contact across our four ecommerce websites. You will play a key role in delivering a seamless customer experience by handling inquiries efficiently and accurately, while ensuring internal systems and data are properly maintained.
What You'll Do
- Act as the first point of contact across four ecommerce websites
- Provide customer support via live chat, email, and phone
- Handle first-line, repetitive queries including order tracking updates, product information and availability, and returns and general policy questions
- Accurately document interactions and maintain strong internal data tracking
- Escalate complex issues to in-house team members as required
- Maintain a high standard of professionalism and response times
What We're Looking For
- Previous experience in ecommerce customer support
- Strong written and verbal communication skills
- Ability to manage repetitive queries efficiently while maintaining quality
- High level of maturity and professionalism
- Strong attention to detail and organizational skills
- Comfortable working across multiple websites and systems
- Ability to take initiative and work independently
Nice to Have
- Familiarity with Magento (not mandatory)
- Experience with ecommerce platforms and order management systems
- Experience in structured reporting or internal data tracking
Technical Stack
- Ecommerce Platform: Magento
Benefits & Compensation
- Monthly Salary: $1,500AUD - $2,000 AUD
Work Mode
This is a global remote position. Candidates must be based in the Philippines.
Hunt St values a customer-first approach and seeks team members who align with this core principle.
