Hunt St is looking for a Customer Service / Administration Specialist (001-0446) to support daily operations by managing customer inquiries, coordinating information, and handling essential administrative tasks. This role ensures smooth workflows, accurate documentation, and a positive experience for clients and internal teams.

What You'll Do

Handle customer inquiries via email, chat, and phone in a polite, professional, and customer-focused manner.
Draft clear, grammatically correct, and empathetic written responses for emails.
Actively listen to customer concerns, clarify issues, and provide accurate solutions or escalate when needed.
Maintain customer records, update CRMs, and ensure data accuracy across platforms.
Support administrative tasks such as scheduling, document preparation, and internal communications.
Collaborate with team members to resolve issues efficiently and maintain service standards.
Adapt quickly to product knowledge, policies, and process updates.
Ensure timely follow-up and resolution of customer requests while maintaining a high level of service.
Perform other adhoc duties as required.

What We're Looking For

Minimum 2 years of proven experience in customer service, support, or administration roles.
Excellent written and verbal English communication – clear, professional, and grammatically correct.
Strong active listening skills – able to understand concerns, clarify issues, and respond empathetically.
Neutral/clear accent (for voice roles) and strong comprehension of various English accents (AU, US, UK).
Ability to draft professional responses with a customer-centric tone.
Problem-solving mindset – able to analyse issues, find solutions, and escalate when necessary.
Technical literacy – comfortable with CRMs, helpdesk tools, and chat/email platforms.
Patience and empathy – essential for de-escalating situations and maintaining positive experiences.
Organisational skills – disciplined in handling multiple conversations, tickets, or tasks simultaneously.
Adaptability – quick learner with the ability to grasp new systems, products, and processes.
Reliable internet connection & suitable home office setup for remote work.