Employmate is seeking a Customer Experience Assistant to provide first-class support for Hosts and Food Vendors through remote channels. At our tech start-up, you will be the first point of contact for customer enquiries and become an expert in understanding their needs.
What You'll Do
- Provide first-class customer experience by building customer trust and satisfaction.
- Build and maintain relations with new and existing clients via phone and email.
- Identify Host and Food Vendor needs and respond proactively to all of their requirements.
- Arrange check-in and check-outs via Safety Culture and provide mediation where necessary.
- Handle all incoming customer queries via email, phone, Livechat, and WhatsApp.
- Ensure H&S compliance and insurances are up to date.
- Conduct monthly catch-ups with current Hosts and Food Vendors and assist with any concerns or contract queries.
- Provide assistance with financial enquiries.
- Use and update CRM online system, log complaints, etc.
- Collate customer feedback and analyse results to improve experience and provide feedback to the wider team.
- Continuously review and suggest improvements to existing customer service processes and workflows to enhance efficiency and customer satisfaction.
What We're Looking For
- Experience handling complex customer problems.
- Confident with great interpersonal skills to build relationships.
- Strong verbal and written communication skills.
- Comfortable providing assistance with financial enquiries and handling invoices.
- Organised with experience of multi-tasking and prioritising workload.
- An enthusiastic self-starter, happy to work on your own as well as part of a team.
Nice to Have
- Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail, and Whatsapp.
Technical Stack
- Google Docs
- Google Sheets
- Hubspot
- Slack
- Gmail
- CRM system
- Safety Culture
Team & Environment
You will report to the Customer Experience Manager. Employmate is a tech start-up with a bright future, recent funding, and ambitious plans to take over the commercial property and F&B sector.
Benefits & Compensation
- Competitive salary based on experience.
- Flexible remote work environment.
- Opportunity to work with a dynamic and growing team.
- Compensation: R30 000 per month
Work Mode
This is a remote position, with work performed from a home office.
Employmate is an equal opportunity employer.
