RemoteVA PH is hiring a Customer Service & Billing Specialist to manage customer inquiries and ensure accurate billing operations. You will play a key role in maintaining smooth billing processes while providing exceptional support and contributing to a dynamic organization committed to excellence.
What You'll Do
- Respond promptly and professionally to customer inquiries regarding billing issues.
- Provide clear communication and effective solutions to resolve billing discrepancies.
- Process billing transactions accurately and efficiently.
- Reconcile accounts and ensure timely billing cycles.
- Utilize Salesforce to manage customer accounts and update billing information.
- Prepare and maintain detailed billing reports and spreadsheets using Excel.
- Track and analyze billing data to identify trends and potential improvements.
- Work closely with cross-functional teams to streamline billing processes.
- Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
What We're Looking For
- Proven experience in customer service and billing roles.
- Proficiency in Salesforce and Microsoft Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a collaborative team.
- Must be available to work the scheduled hours: 9am - 5pm EST.
Technical Stack
- Salesforce
- Microsoft Excel
Team & Environment
You will work closely with cross-functional teams in a supportive, growth-oriented environment.
Benefits & Compensation
- Permanent work from home set up.
- A supportive, growth-oriented work environment.
- Opportunities for professional development and career advancement.
Work Mode
This is a fully remote position open to global applicants.
