TDCX is looking for a Customer Service Associate to provide excellent customer support via various communication channels, ensuring first contact resolution and high customer satisfaction. You will join a global company focused on enabling your future career growth.
What You'll Do
- Provide an excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue to provide strategic solutions.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform any other duties and responsibilities assigned by management.
What We're Looking For
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions.
- Must be a strong communicator, with emphasis on effective listening and empathizing with customers, plus good phone etiquette.
- Comfortable working with computers and ability to work with multiple systems and learn new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Nice to Have
- 2 years of working experience in a related field.
Benefits & Compensation
- Attractive remuneration and great perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for career growth.
- Positive work culture.
- Easy-to-access location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts.
Work Mode
This position is based in Thailand.
TDCX is an equal opportunity employer.
