What You'll Do
Respond to incoming requests through phone, email, radio, and other channels, evaluating each situation and determining the appropriate course of action. You’ll ensure clear and accurate communication between operating units and requestors, supporting both emergency and routine operations.
Monitor facility alarms and building systems, including fire, door, and equipment alerts, and initiate proper response protocols. Coordinate communication during incidents such as power outages, elevator entrapments, and other facility-related events, following established procedures to ensure safety and resolution.
Log service requests into data management systems, track progress, and perform follow-up to confirm completion. Facilitate key and access card distribution, manage departmental vehicle assignments, and oversee radio and mail logistics. Issue temporary ID cards as needed and assist with oversight of student staff, providing guidance and support as required.
Requirements
Must meet CCS specifications. One year of experience in customer service or communications involving analysis and interpretation of information. Six months of experience operating computers and related equipment. Three months of experience conducting information research and analysis.
Preferred Qualifications
- Background in facilities management or operations
- Valid driver license
- One year of experience in a customer call center environment
- Strong written and verbal communication, organizational, and interpersonal abilities
- Proficiency with Microsoft Office and integrated work order management systems
Benefits
- Biweekly pay
- Overtime eligibility (non-exempt status)
- Background check required
- Post-offer drug screen or physical may be required
Work Mode
This is an onsite position located at Lincoln Tower (0271), with varying shifts scheduled based on operational needs.
Company Culture
Committed to equal opportunity employment, including support for veterans and individuals with disabilities.
