Adaire is looking for a Customer Service Agent to be the central interface for our German-speaking customers, ensuring a great customer experience in an international environment. This role is based in Namibia for an initial 6-month period under a digital nomad visa, working with our global, technology-focused team.
What You'll Do
- Ensure optimal order processing to assure a great customer experience.
- Receive, review, and process new orders based on customer purchase orders (POs).
- Create order confirmations and release shipments to customers according to available stock.
- Handle product returns and respective credit notes.
- Assure prompt follow-up of overdue (pre-)payments and double payments.
- Follow up on diverse customer inquiries about prices, product lead times, and tracking numbers.
- Handle customer phone calls in English and German.
- Manage customer master data in the ERP system.
- Proactively support the procurement team with demand planning.
- Support the logistics team with inbound and outbound deliveries.
- Ensure the best product availability by managing internal stock transfers between multiple warehouse locations.
What We're Looking For
- A commercial degree/qualification or similar.
- 2+ years of professional experience in customer service and/or logistics.
- A proactive, precise, and service-oriented way of working.
- Organizational talent with excellent teamwork and communication skills.
- A high degree of independence and commitment.
- Excellent German and English skills: reading, writing, speaking at Level C2 CEFR.
- Sound knowledge of Microsoft Office.
- Ability to find economic solutions to problems.
Nice to Have
- Experience with an ERP system like Microsoft Dynamics 365.
Technical Stack
- Microsoft Office
- ERP system (ideally Microsoft Dynamics 365)
Team & Environment
You will join a global, agile technology company of 11-50 employees, strongly focused on engineering & technology, and powered by a diverse & uniquely gifted workforce.
Work Mode
This is a local-country position based in Namibia.
Adaire is an equal opportunity employer.
