Adaire Technology Services AG is looking for a Customer Service Agent to join our team. In this role, you will be the central interface to our customers, ensuring optimal order processing and a great customer experience in our international environment. You will be based in Namibia for 6 months via a digital nomad visa.
What You'll Do
- Receive, review, and process new orders based on customer purchase orders (POs).
- Create order confirmations and release shipments of products to customers according to available stock.
- Handle product returns and respective credit notes.
- Assure prompt follow-up of overdue (pre-)payments and double payments.
- Follow up on diverse customer inquiries about prices, product lead times, and tracking numbers.
- Handle customer phone calls in English and German.
- Manage the customer master data in the ERP system.
- Proactively support the procurement team with demand planning.
- Support the logistics team with inbound and outbound deliveries.
- Ensure the best product availability by managing internal stock transfers between multiple warehouse locations.
What We're Looking For
- A commercial degree, qualification, or similar.
- 2+ years of professional experience in customer service and/or logistics.
- A proactive, precise, and service-oriented way of working.
- Organizational talent with excellent teamwork and communication skills.
- A high degree of independence and commitment.
- Excellent German and English skills: reading, writing, and speaking at Level C2 CEFR.
- Sound knowledge of Microsoft Office.
- Ability to find economic solutions to problems.
Nice to Have
- Experience with an ERP system like Microsoft Dynamics 365.
Technical Stack
- Microsoft Office
- ERP system (ideally Microsoft Dynamics 365)
Team & Environment
You will join a team within a company of 11-50 employees. Adaire Technology Services AG focuses on engineering and technology, is powered by a diverse and uniquely gifted workforce, and pursues an innovative vision in embedded computing and IoT.
Work Mode
This is a local-country position based in Namibia. The role is designed for a 6-month engagement via a digital nomad visa.
