Adaire Technology Services AG is looking for a Customer Service Agent to join our team. In this role, you will be the central interface to our customers, ensuring optimal order processing and a great customer experience in our international environment. You will be based in Namibia for 6 months via a digital nomad visa.

What You'll Do

Receive, review, and process new orders based on customer purchase orders (POs).
Create order confirmations and release shipments of products to customers according to available stock.
Handle product returns and respective credit notes.
Assure prompt follow-up of overdue (pre-)payments and double payments.
Follow up on diverse customer inquiries about prices, product lead times, and tracking numbers.
Handle customer phone calls in English and German.
Manage the customer master data in the ERP system.
Proactively support the procurement team with demand planning.
Support the logistics team with inbound and outbound deliveries.
Ensure the best product availability by managing internal stock transfers between multiple warehouse locations.

What We're Looking For

A commercial degree, qualification, or similar.
2+ years of professional experience in customer service and/or logistics.
A proactive, precise, and service-oriented way of working.
Organizational talent with excellent teamwork and communication skills.
A high degree of independence and commitment.
Excellent German and English skills: reading, writing, and speaking at Level C2 CEFR.
Sound knowledge of Microsoft Office.
Ability to find economic solutions to problems.

Nice to Have

Experience with an ERP system like Microsoft Dynamics 365.

Technical Stack

Microsoft Office
ERP system (ideally Microsoft Dynamics 365)

Team & Environment

You will join a team within a company of 11-50 employees. Adaire Technology Services AG focuses on engineering and technology, is powered by a diverse and uniquely gifted workforce, and pursues an innovative vision in embedded computing and IoT.