What You'll Do
As a Customer Service Agent, you’ll provide responsive, multi-channel support to members using video, phone, email, and chat. You'll assist with product inquiries, billing questions, and service usage, ensuring each interaction is handled with care and precision. In a 24/7 operational environment, you'll monitor active safety situations, assess incoming requests, and apply sound judgment to resolve issues effectively.
You’ll document and report incidents accurately, maintaining compliance with data privacy standards at all times. Your role ensures members feel heard, supported, and secure, contributing directly to service quality and member trust.
Requirements
- Fluency in both spoken and written French and English
- 1–2 years of experience in customer service, security, or a client-facing role
- Currently enrolled in or completion of higher education
- Proficiency with Microsoft Office, G-Suite, and web-based tools
- Strong attention to detail and excellent communication skills
- Ability to remain focused during extended screen-based work
- Skill in recognizing auditory cues at different volumes
- Capacity to read and interpret visual data on screens, including color variations and refresh rates
- Willingness and ability to pass a background check and reference verification
- Valid, clean driver’s license
- Commitment to upholding data privacy laws and internal policies
Preferred Qualifications
- Experience in media production or video editing
- Bachelor’s degree from an accredited institution
- Fluency in a third language, especially Spanish, French, or Hebrew
- Valid CNAPS personal license for remote monitoring
- CNAPS certification in Bodyguarding or Executive Protection
Benefits
- Competitive base salary with above-industry compensation
- Quarterly bonuses for permanent full-time employees
- Stock options for permanent roles
- Merit-based rewards aligned with cultural contribution
- Paid time off
- Complimentary personal security services for you and family members (valued at $450 per person)
- Career development and internal advancement opportunities
- Regular promotion from within as the organization expands
Work Environment
This is a hybrid position based in Paris, with flexibility for remote work. You’ll need a reliable high-speed wired internet connection, a quiet professional workspace, and a dedicated desk setup. The role requires availability across shifts to support 24/7 operations.
Company Culture
The organization operates on principles of meritocracy, efficiency, and ownership. Team members are encouraged to take initiative, lead day-to-day processes, and grow with the company. A commitment to diversity, inclusion, and ethical hiring practices shapes the foundation of the workplace. Innovation in personal security drives daily work, supported by professionalism and respect for time.
