Join Assurant in Mitcheldean as a Customer Service Advisor, where you will play a key role in our motor claims process. You will assist customers and dealers directly, evaluating warranty claims to ensure fair and accurate outcomes.
What You'll Do
- Assist customers to make their claims by phone or via the in-house system, The Connection.
- Take calls from dealers, submitting claims on the warranty holder's behalf.
- Take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.
What We're Looking For
- Excellent verbal, written, and listening skills.
- Basic computer skills, including data entry, website navigation, and other software.
- Experience working in a customer service environment.
Benefits & Compensation
- Salary: £23,985.00 Per Annum
- Comprehensive training.
- Remote working available after full training and meeting performance targets.
- 21 days of annual leave plus bank holidays, increasing with length of service.
- Additional cultural Heritage Day.
- Employee assistance program.
- Discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives.
- Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms.
- Internal Wellbeing Programmes.
- Employee referral scheme.
- Free Onsite Parking.
Work Mode
This is a hybrid position based in Mitcheldean, Gloucestershire.
Assurant is passionate about DE&I (Diversity, Equity & Inclusion). We believe diversity allows us to inspire creativity in the global marketplace and are huge believers in the strategic value of inclusion.
