Hunt St is looking for a highly organised and customer-focused individual to join our team as a Customer Sales & Support Coordinator. This role combines basic sales responsibilities with logistics and administrative coordination to support a seamless end-to-end customer experience.

What You'll Do

Place and manage purchase orders with suppliers, ensuring accuracy of details.
Create and issue invoices in Shopify, and assist in order tracking and fulfilment updates.
Obtain freight quotes, book deliveries with couriers, and manage drop schedules.
Communicate directly with couriers and suppliers to confirm delivery windows and resolve delays.
Proactively request, track, and update ETAs; notify customers and team of changes or risks.
Coordinate warranty claims and handle replacement or repair logistics.
Spot and flag potential bottlenecks early to prevent delays.
Keep internal systems like Shopify, Google Sheets, Notion, and Slack updated with real-time information.
Respond promptly and professionally to inbound customer inquiries via email, phone, and live chat.
Assist customers with product selection, quotes, and order processing.
Provide accurate product information and delivery timelines.
Guide customers toward confident purchasing decisions and follow up to help close sales.

What We're Looking For

A background in sales.
Excellent written and spoken English.
Highly organised with experience in admin and logistics coordination.
Confident managing time-sensitive or high-pressure tasks.
Familiarity with Shopify (or similar platforms), spreadsheets, and online file systems.
Strong attention to detail and ability to independently manage workflow.
Comfortable working under KPIs and performance tracking.