General Motors is looking for a Customer Resource Manager to play a high-profile role in delivering exceptional customer experiences. You will own critical customer interactions, advocate for the customer, and bridge communications between the Customer Assistance Center, dealerships, and field teams.

What You'll Do

Develop and innovate new solutions to create a superior customer experience.
Take full ownership of customer issues, managing each case from initial contact through to resolution.
Utilize superior communication and problem-solving skills to optimize workflow and improve outcomes.
Analyze customer and dealer data to support process improvements for service visit time and first-time fix quality.
Manage interactions with the Customer Assistance Center and retail field partners for high-profile referrals.
Coordinate empowerment and goodwill initiatives and lead training on available tools.
Attend local dealer and field team meetings to help identify opportunities and trends for process improvement.
Act as the Regional Liaison with outside agencies representing customers, including attending hearings or depositions if needed.

What We're Looking For

Bachelor’s degree or equivalent experience.
3-5 years of experience in automotive sales, marketing, or a related field.
Strong interpersonal skills and ability to work with others within and outside the organization.
Strong planning, time management, organizational, and computer skills.
A valid driver’s license.
Ability to travel up to 25%.

Team & Environment

This role is part of the Customer Experience Team within Customer Care and Aftersales (CCA).

Benefits & Compensation

Compensation: $105,600 - $140,700
Medical, dental, vision insurance
Health Savings Account, Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts

Work Mode

This is a hybrid position based in Seattle, WA.

General Motors is committed to being a workplace that genuinely fosters inclusion and belonging. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, veteran status, or any other similarly protected status.