The Customer Quality Engineer plays a key role in representing customer quality across internal and external organizations. This position is responsible for developing quality processes, managing product excursions, supporting audit activities, and ensuring manufacturing quality aligns with industry benchmarks in a dynamic, start-up-like environment.
Responsibilities
- Represent customer quality within Intel Foundry Services, TFSM, and other partner organizations.
- Lead the development of structured business processes to support customers across diverse foundry and OSAT business models.
- Contribute to designing product and process lifecycle management solutions for future programs from a customer quality perspective.
- Lead implementation of core components of the next-generation quality management system for the foundry.
- Manage excursions and incidents related to customer materials in the manufacturing flow.
- Respond to manufacturing quality inquiries from customers and coordinate internal teams to deliver timely resolutions.
- Support customer audit requests by providing necessary documentation and subject matter expertise.
- Advocate for customer needs internally to ensure manufacturing quality and service meet or exceed industry standards.
- Develop business processes and supporting materials to enable effective customer service operations.
- Build systems and processes to track and improve customer responsiveness and overall experience.
Requirements
- Bachelor's degree in Electrical Engineering, Chemical Engineering, Semiconductor Engineering, or a related field with 6+ years of relevant experience.
- Master's degree in Electrical Engineering, Chemical Engineering, Semiconductor Engineering, or a related field with 3+ years of relevant experience.
- PhD in Electrical Engineering, Chemical Engineering, Semiconductor Engineering, or a related field with 1+ years of relevant experience.
- Proven experience engaging with external customers, including participation in regular quality review meetings.
- Hands-on experience in a semiconductor foundry manufacturing environment.
- Background in Quality Assurance or Customer Service roles.
Nice to Have
- Familiarity or expertise in areas such as silicon process technology, quality and reliability, MBPS, 8D problem solving, incoming and outgoing quality assurance, product change notifications (PCN), ISO9001, and IATF16949.
- Demonstrated ability in structured problem solving, excursion management, change notification processes, and audit support.
Tech Stack
Silicon process technology, Quality and reliability, MBPS, 8D process, Incoming and outgoing quality assurance, PCN, ISO9001, IATF16949
Benefits
- Combines the freedom and excitement of working in a start-up with the security and benefits of working at a large established company
Work Arrangement
Onsite — US, Arizona, Phoenix, US, Oregon, Hillsboro — The role requires on-site presence but may involve remote collaboration across geographies
Team
Building a team from the ground up as part of the Foundry Quality and Reliability team, working across IFS, TFSM, and partner organizations
- Start-up environment within a large company
- Highly interactive and evolving business environment
- Customer-focused and self-driven culture
- Emphasis on discipline, assertiveness, and analytical skills
Additional Information
- Job Type: Experienced Hire
- Shift: Shift 1 (United States of America)
- Behavioral traits expected: Customer Service skills including communication and active listening, experience working in a highly interactive environment on-site and remotely across geographies.
- Discipline to work independently and thrive in a highly evolving new business environment.
- Be assertive and self-driven with strong interpersonal and analytical skills.
