Greenfly is hiring a Customer Partner Manager or Senior Customer Partner Manager to oversee our biggest sports league relationships in the US. As a critical part of the Customer Success department, you will manage key iconic customers to ensure adoption, retention, and expansion. We seek a relationship-driven individual with a growth mindset.
What You'll Do
- Establish and build customer relationships at all levels of Greenfly’s sports customers in the United States.
- Drive renewals and grow Greenfly’s business within specific customers, working across business units and organizations.
- Understand the Greenfly platform and app to ensure customers leverage all functionality.
- Work cross-functionally with Sales, Marketing, Product, and Engineering to advocate for customers and deliver value.
- Support customers through onboarding, including initial setup and training to ensure maximum usage, value, retention, and expansion.
- Create unique playbooks for customer advocates with attention to detail.
- Lead strategic conversations with key stakeholders to ensure customer success in meeting business and Greenfly objectives.
- Own both customer-facing and internal execution and communication.
- Monitor customer usage and metrics to track adoption, expansion opportunities, and at-risk signs.
- Work proactively to eliminate any risk for churn.
- Deliver reports to showcase value, opportunities for improvement and growth, and overall trends.
- Build out best practices and processes for sports leagues.
What We're Looking For
- A proactive approach to building customer relationships and navigating complex sports organizations.
- Proven results in meeting customer retention and expansion goals.
- Excellent verbal and written presentation skills for a range of stakeholders, including executives.
- 6+ years of account management, customer success, or B2B SaaS experience.
- Experience working at or directly with enterprise sports organizations.
- Clear understanding of the social media and sports landscape and current trends.
- Proven ability to succeed in a fast-paced, startup environment.
- Problem solver with strong project management skills.
- Ability to ramp quickly.
- Experience with Salesforce.com or a customer management tool such as Catalyst.
- Experience working in a startup environment.
- Willingness to travel up to 25% of the time.
Nice to Have
- Media experience.
Technical Stack
- Salesforce.com
- Catalyst
Team & Environment
This role is part of the Customer Success department.
Benefits & Compensation
- Compensation range: $105,000 - $175,000 + equity in the form of stock options.
- Stock options.
- Great benefits package.
Work Mode
This is a hybrid role open to candidates located in the United States.
Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion.
