The Customer Operations Platform & Systems Specialist will play a key role in supporting the design, implementation, and optimization of the Customer Success technology ecosystem at S&P Global. This position focuses on enhancing platforms like Gainsight, integrating systems such as Salesforce and Snowflake, and enabling data-driven workflows to improve operational efficiency for Customer Success teams.
What You'll Do
- Support the administration and daily operations of the Customer Success platform (Gainsight), ensuring system stability, data accuracy, and user adoption
- Assist in managing integrations between Gainsight, Salesforce, Snowflake, and other internal systems
- Support configuration of workflows, automation, and system processes that enable Customer Success teams to operate more efficiently
- Collaborate with internal teams to gather data requirements and ensure customer data is properly structured and accessible
- Develop and maintain reports and dashboards that provide visibility into customer engagement, adoption, and operational performance
- Work with analytics and data teams to ensure accurate data flows between operational systems and reporting platforms
- Identify opportunities to streamline Customer Success processes through system automation and workflow optimization
- Support the design and implementation of automated alerts, health indicators, and engagement workflows within the Customer Success platform
- Assist in developing scalable processes that improve operational efficiency and reduce manual effort for Customer Success teams
- Partner with Customer Success, Product, Commercial, and Data teams to translate operational needs into system configurations and data solutions
- Support the rollout of new platform capabilities, including documentation, testing, and user enablement
- Contribute to continuous improvement initiatives across Customer Success Operations
- Maintain documentation of system configurations, data structures, and operational processes
- Ensure operational standards are followed for data hygiene, system governance, and platform usage
What We're Looking For
- Bachelor’s degree or equivalent professional experience
- 2 - 4 years of experience in Customer Success Operations, Revenue Operations, Business Systems, or a related analytics/operations role
- Experience working with business systems such as Salesforce, Power BI, Snowflake, or similar platforms
- Strong analytical mindset with the ability to translate business requirements into system workflows and data solutions
- Experience building or supporting dashboards, reports, or data models for operational teams
- Strong organizational, documentation, and stakeholder communication skills
- Interest in Customer Success technology and platform administration
Nice to Have
- Exposure to Customer Success platforms such as Gainsight, Totanga, or similar tools (if applicable)
- Experience working with data pipelines, APIs, or system integrations
- Familiarity with SQL, data modeling, or analytics tools
- Understanding of customer lifecycle management or customer success processes
- Exposure to machine learning or AI-driven analytics applications in business operation
Technical Stack
Gainsight, Salesforce, Snowflake, Power BI, APIs, SQL, data modeling, data pipelines
Team & Environment
Part of the Customer Success Operations team, working in a collaborative environment guided by the values of Integrity, Discovery, and Partnership.
Benefits & Compensation
- Health care coverage designed for the mind and body
- Generous time off helps keep you energized for your time on
- Access a wealth of resources to grow your career and learn valuable new skills
- Secure your financial future through competitive pay
- Retirement planning
- Continuing education program with a company-matched student loan contribution
- Financial wellness programs
- Perks for your partners and little ones
- Best-in class benefits for families
- Retail discounts
- Referral incentive awards
Work Mode
Hybrid work model with flexibility. Locations include https://spglobal.com. Features Flexible Downtime: Generous time off helps keep you energized for your time on.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to: [email protected]
